Boiler Service

Gas Boiler Service

Gas Boiler Service

Are you looking for a heating engineer? Look no further!

Gas boiler Service

Our experienced gas and heating engineers cover the Waveney Valley and other areas of Norfolk and Suffolk. Whether your heating system or boiler needs repair or replacement, we have the knowledge and skills to help. All of our engineers are Gas Safe registered, which means that we are qualified to work with gas appliances and gas installations.

We pride ourselves on delivering the best service possible at competitive prices and will always provide you with an upfront, no-obligation quotation for all work. Our team of gas and heating engineers are experienced and dedicated to providing a friendly and professional service on all heating systems – whether they be industrial, domestic, large, or small.

Why do I need a boiler service?

Your boiler needs to be serviced regularly to ensure that it is working correctly and no new problems have arisen, for example, gas or water leaks. An annual boiler service can also help to prevent your boiler from breaking down, as an engineer should identify any faults before they become a bigger problem.

Keeping your gas boiler in top condition also ensures that it’s working efficiently. If your boiler’s not working correctly and struggling to maintain the required level of heat or hot water, you may find that your energy bills are higher than they should be. More importantly, a boiler service could keep you and your family safe. During a service, the engineer will check there are no leaks, which could cause carbon monoxide to escape, potentially causing harm to occupants.

To help prevent this, we also recommend that households have a carbon monoxide detectors alongside smoke detectors to help identify an issue quickly. Without an alarm, carbon monoxide is virtually undetectable. All new builds and HMO’s (Houses in multiple occupation) must have a carbon monoxide detector and smoke alarm.

How often should my gas boiler be serviced?

Your boiler should be serviced every year to maintain most manufacturers’ warranties and to ensure that it is running efficiently and safely. It’s not a legal requirement, although if your boiler is still under warranty, this will be made invalid without regular servicing.

If you are a landlord, you will at least need to have an annual gas safety check, but we would also recommend an annual service, just to make sure that the boiler is working correctly.

What does a gas boiler service include?

A comprehensive boiler service should last at least 30 minutes, will include a written report and be in line with Gas Safe regulations.

On the day of the appointment, we will need you to be available to show us where the boiler is and the location of anything else you would like our engineer to check. You can expect our engineer to remove the boiler casing to look inside and check all of the components. They’ll also carry out some maintenance, for example removing dirt or debris from around the fan assembly.

Not all boilers are the same, but here’s our basic checklist for a service:

  • Visual check of the boiler and flame (where possible).
  • Internal and external checks of the flue.
  • Check the operating pressure and/or heat input.
  • Check safety devices.
  • Check seals for an effective seal and any defects.
  • Check for water leaks.
  • Remove boiler casing to check all main components, i.e. burner, primary injector heat exchanger, spark/sensor probe.
  • Fire boiler safely to identify any faults.
  • Clean boiler parts if necessary.
  • Visual check of the hot water cylinder.
  • Complete service report to show all the above and any issues and recommendations.

What’s not included in a boiler service?

If a problem is identified during your boiler service, our engineer will discuss this with you and provide a no obligation quote for the additional parts and labour. It may be that the problem can be fixed straight away, or that we will need to schedule another time to return and fix the issue. If your boiler is too faulty or dangerous to fix, we will recommend boiler replacement. In this instance, it may also be time to consider a renewable replacement. Please contact us to discuss your options.

Who should carry out a gas boiler service?

Gas Safe are the accredited body to check with when you are looking for a qualified boiler engineer. Gas Safe replaced Corgi as the national gas registration body in 2009.

At Amber Heating Solutions, all of our engineers are Gas Safe registered, giving you peace of mind that we work to the highest quality and safety standards.

How much does a gas boiler service cost?

Our standard gas boiler service costs £78 including VAT. Most new types of boilers come with boiler cover for parts and labour that lasts 5 to 7 years. Beyond this, we will always quote for any additional work before it is carried out.

What if my gas boiler has a fault?

If you are concerned that your boiler is not working correctly, and it is not due an annual service, it may be that you need a boiler repair instead. This will mean that the problem is diagnosed and sorted straight away. If your boiler requires replacement, we will recommend the best option for your needs and budget, and a qualified gas safe registered engineer will carry out the installation.

If you would like to discuss your oil boiler or book your service, please call us today on 01502 719726.

Gas boiler installation

When it comes to installing your gas boiler, it’s essential to work with an accredited Gas Safe heating engineer to ensure safety and to avoid gas leaks. All of our engineers at Amber Heating Solutions are fully Gas Safe registered, so we can help with your installation needs.

It’s important to take the time to select the right boiler for your property and requirements, rather than rushing to get a replacement installed. Don’t worry, we will help you make this important decision by conducting a thorough assessment of your property, your existing heating system, your heating appliances, hot water requirements, and budget.

After completing this assessment, we will recommend the most suitable boiler for your home. We can also provide advice on whether it would be more cost-effective to repair or replace your current system. Our expert team will then install the selected boiler quickly and efficiently, ensuring that your heating needs are met for years to come!

During the boiler installation process, we will ask you several important questions to ensure that we recommend and install the most suitable boiler for your needs:

  • How do you use hot water? Do you frequently require hot water from multiple taps or need to use the shower simultaneously?
  • Do you currently have a power shower, or are you planning to install one? It’s important to note that if you opt for a combi boiler, it will save space but might not be compatible with a shower that has a pump.
  • Do your hot water requirements vary throughout the year? For example, do you have a large family staying over during the Christmas period or other holidays?
  • Are you planning any home improvements, such as the installation of solar panels, a loft conversion, extension, or a new bathroom?
  • Do you have a specific boiler manufacturer in mind?

Heating installation

If you are in need of a complete central heating system installation or repair, our highly qualified heating engineers are here to assist you.

Your central heating system is vital for providing the heat and hot water your home requires. At times, it may require some additional attention. We offer comprehensive installation and repair services for all types of central heating systems.

During the consultation, we will discuss the type of central heating system best suited for your property based on your usage patterns and budget. Combi-boilers, for example, provide continuous hot water and heat without the need for cylinders or tanks, making them space-efficient. Alternatively, you may want to consider a heating system that utilises renewable energy, such as solar panels or heat pumps.

A new central heating system installation from us will include:

  • A top A-rated boiler.
  • Smart controls.
  • A (new meter if no gas at property), pipework and radiators as required.
  • Professional installation from a Gas Safe registered heating engineer.
  • Free removal of your old central heating.
  • Power flush of your system to maximise efficiency.
  • Manufacturer’s guarantee of up to 15 years to protect your boiler.
  • One-year workmanship warranty.

Why choose Amber Heating Solutions?

We’ve been providing reliable local plumbing and heating services for over 28 years.

With all our services, you can rest assured that the work we carry out is to the highest quality. We will always supply a free, no obligation quote before carrying out any work, and our pricing is completely transparent. There will be no hidden charges and your plumbing problems solved!

All our work is backed up by our one year workmanship guarantee. Customer satisfaction is our highest priority and we always aim to provide a high quality service at competitive prices. Many of our clients find us through recommendations and word of mouth and we’re proud of the reputation we’ve developed. Read our customer reviews on Facebook or Google for honest opinions of our customer service.

If you have a problem with your central heating or plumbing or looking to improve your home, we are here to help. No job too big or too small!

For more information or to make an appointment, contact us on 01502 719726 or get in touch via our online form.

The Amber Heating Customer Commitment

Transparent and competitive prices – We will quote upfront for plumbing and heating work in most cases, but sometimes in emergency situations we do not have time to get exact pricing due to timescales. In these circumstances an estimated figure will be provided. Emergency callouts have a minimum charge, quoted at the time you contact us. All medium and large projects are quoted following a free, no-obligation on-site consultation.

Clear communication – We will always explain the work that we are doing and why it is necessary. We always aim to provide the right solution for you, depending on your budget and circumstances.

On-time – We always provide a 4-hour appointment window, so that you are not wasting valuable time. In the unlikely event that this changes for unforeseen reasons, we will contact you as soon as possible with and updated time of arrival.

Aftercare – All of our work comes with our own one-year workmanship warranty, on top of any manufacturer guarantees.

Friendly Service – All our staff are committed to providing the highest level of customer service and satisfaction. We’re a family run company and maintaining a personal touch with our customers is important to us. We also aim to deliver the same consistent, friendly service every time. Our service is built on trust, high standards of workmanship and always putting the customer first. Many of our clients have found us through word of mouth and we’re proud of our reputation.

Peace of Mind – We want you to have peace of mind and the best service possible, so all of our work is fully covered by public liability/indemnity insurance, and we complete a customer review after every project. Our reputation is extremely important, and we want our customers to return to us time and time again.

We look forward to hearing from you!

If you would like to discuss your oil boiler or book your service, please call us today on 01502 719726.

Transparent and competitive prices

We believe in upfront pricing for most plumbing and heating work. However, in emergency situations where time is of the essence, we may provide estimated figures. Additionally, we offer free, no-obligation on-site consultations for medium and large projects, ensuring you receive accurate quotes.

Clear communication

It’s our priority to always communicate clearly and guide you through the work we’re undertaking. We’ll explain the reasons behind each step, allowing you to make informed decisions based on your budget and circumstances.

On-time service

We respect your valuable time. That’s why we provide a 4-hour appointment window, ensuring minimal disruption to your schedule. In the rare occurrence of any unforeseen delays, we’ll promptly inform you and provide an updated time of arrival.


Your satisfaction matters to us. In addition to any manufacturer guarantees, we provide our own one-year workmanship warranty. We stand by the quality of our work and ensure you receive the necessary support even after the project is completed.

Friendly service

All our staff are committed to providing the highest level of customer service and satisfaction. We’re a family-run company, and maintaining a personal touch with our customers is important to us. We also aim to deliver the same consistent, friendly service every time.

Peace of mind

Your peace of mind is invaluable to us. Rest assured, all our work is fully covered by public liability/indemnity insurance. We also conduct customer reviews after every project, allowing us to continuously improve and maintain our stellar reputation.

Reliable Service

Service: Plumbing pipe repair

Positive: Professionalism, Quality

Great service and very reliable. I will be using them again for any new jobs/projects.


Joe Stiddard-Jenkins

Happy Customer

I have used this company twice now and have been completely both times. I will
definitely go back as and when required.


Superb Plumbing Service

John arrived to sort out our leak very quickly and returned as promised to install the new valve. Friendly, experienced can-do people that are good to deal with.

Andrew Jackman

On the job within a day

Professional and straight to the problem. Ordered the part and fixed promptly . What more could u ask. Used them for a while now on a few properties and haven’t been disappointed. Great price great service. I appreciate their help 100%. Needless to say the number is saved on my phone and will be using again.

John Vry

Fantastic service

Amber heating have recently done some work for us and what can I say, what a fantastic service. I called expecting a delay with getting someone to work on our heating system. The very next day we had one of their experienced engineers in our house. All work was carried out in a Covid safe way with such an attention to detail. So happy to find a reliable heating company. Would recommend to anyone.

Bison EV


Quality workmanship. Well recommended

Andy Wales

Absolutely fantastic service!

Would recommend. 5 star +++
Called and arranged same day service as my boiler was failing to work. Asked for fix and service.
Excellent effective and thorough service checking and adjusting all equipment including boiler plus vents and safety equipment.
No push of parts or equipment renewal, even than an older boiler. Just professional and honest service.

Philip Crisp

So Pleased

So pleased with the service I’ve received from Amber Heating. I called Ally needing two boiler services and he carried these out super quick and kept me updated along the way. Wouldn’t hesitate to use Amber again.

Lizzy Spindler

What better service could you want

Superb service, had them out earlier today and have a small issue and they are coming back out this evening.
What better service could you want.

Andy Wilson

Excellent Service

Excellent service again from Amber phoned at 8.00 am regarding faulty boiler
Technician arrived later in after noon as planned system back in operation within 45 minutes

James Mcloughlin

Top Quality Service!

Josh was absolutely 100% professional and helped me every step of the way with my over complicated air source heat pump when another local company let me down.
He explained everything, how to use it and he even set it up for me.
Highly recommended, thank you Josh!

Daniel N

Professional Service!

Great service, well priced, professional and they fitted me in really quickly.

Rachel Engledew

Amber Heating is THE best plumbing firm

Alister worked ceaselessly to discover what was the cause of the toxic smell in our en-suite and solved the problem. We cannot thank him enough for solving a problem that had blighted our lives for a number of years. Several well-known plumbers came to our property and failed to identify the source of the fumes. If there were ten stars we would use them all.


Highly Recommend Amber Heating

I would highly recommend Amber heating. Always on time always polite and friendly and helpful Staff.
Always do an excellent job.
Thank you.

Christine McDaid

Great Service

It’s not often you get a company that gives such great service and value, but Amber ticks all the boxes. Very friendly and very professional engineers. Will be using them on our next project next year.

Lee Anderson

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