Boiler Service

Boiler Serving

Boiler Repairs

There is never a good time to have a boiler problem, especially when the cold weather sets in! Most central heating and boiler problems occur after being idle through the summer, so we would always recommend having a Gas Safe engineer investigate any issues and carry out boiler repairs before they cause a problem.

How do I know my boiler is not working correctly?

Whether you have a conventional or combi boiler, there are some common problems that you can identify yourself. Here is our simple list of symptoms that may indicate a more serious problem.

Is your boiler using more gas than usual?

Energy bills often fluctuate month to month, but if your gas bill dramatically increases, this could indicate a problem as your boiler is using more gas than usual.

Is your boiler unusually noisy?

Banging, whistling, or gurgling noises can indicate various problems such as air in the system, low water pressure, a faulty pump or ‘kettling’, which is a build-up of limescale in the system.  Kettling can be easily treated with a descaler but this problem needs to be addressed quickly to avoid causing long-term damage to the boiler.

Noises from pipes or radiators can usually be resolved with a power flush. This process will cleanse your heating system and help to ensure even heating throughout the home and also maintain the warranty of your boiler.

Do you still have heat and hot water?

This may be a silly question, but it can be difficult to tell, especially in the summer months. Make sure you test your boiler and heating system throughout the year. It is especially important to use your heating during the winter, even on a low setting, to avoid the pipes freezing.

Does your property have cold spots or radiators that are not heating up?

Cold spots indicate a boiler that is not functioning correctly or a blocked heating system. Cold patches in radiators are a common problem and usually the result of sludge or trapped air within the system.

Has the boiler’s pressure dropped?

Check your boiler pressure gauge regularly and make sure that it is not too low. If the pressure drops below 1, your heating system will not function correctly. Low pressure can be caused by a water leak, a failing pressure relief valve or if the radiators have recently been bled. If the pressure drops, have a look for a visible leak first. If you cannot see anything or are unsure how to fix the problem, contact us.

Does the boiler switch itself off?

This could indicate a pressure issue caused by a faulty pump, or blockage in the system that is restricting water flow.

If you recognise the problems above or anything else that you believe is not normal, please get in touch. We can provide advice, repair, and replacement of any type of boiler or heating system. In some cases, a completely new boiler installation may be required, but we will assess this at the time and recommend the best option for you. Our engineers are all Gas Safe registered and all work covered by our one-year workmanship guarantee.

Local Boiler Repair and Servicing

Our highly qualified engineers can deal with any emergency boiler breakdown. We have a 24/7 emergency service for homes with a 10 mile radius of Beccles. If you are located elsewhere in Suffolk or Norfolk, we guarantee to be with you within 48 hours.

To prevent boiler breakdowns or emergency repairs, we recommend an annual service. If you would like more information, visit our Gas or Oil boiler pages, or contact us for more information and a free no obligation quotation.

Our Commitment to you

Transparent and competitive prices – Where possible we will always quote upfront for boiler repairs. Sometimes, in the case of emergency boiler repairs, we do not have time to get exact pricing. In these circumstances an estimated figure will be provided. Our quotations always include parts and labour and there are no hidden costs. Emergency callouts have a minimum charge, quoted at the time you contact us.

Clear communication – We will always explain the work that we are doing and why it is necessary. We aim to provide the right solution for you, depending on your budget and circumstances. If there are multiple repair options, we will provide you with all the information so that you can make an informed decision.

On-time – We always provide a 4-hour appointment window, to prevent you wasting valuable time. In the unlikely event that this changes for unforeseen reasons, we will contact you as soon as possible with an updated time of arrival.

Aftercare – All of our work comes with our own one-year workmanship warranty, in addition to any manufacturer guarantees.

Friendly Service – All our staff are committed to providing the highest level of customer service and satisfaction. We’re a family run company and it’s important for us to maintain a personal touch with our customers. We aim to deliver the same consistent, friendly service every time, and our service is built on trust, high standards of workmanship and always putting the customer first. Many of our clients have found us through word of mouth and we’re very proud of our strong reputation.