There is never a good time to have a boiler problem, especially when the cold weather sets in! Luckily, we can help. We know that most central heating and boiler problems occur after being idle through the summer, so we would always recommend having a Gas Safe engineer investigate any issues and carry out boiler repairs before they cause a problem.
How do I know my boiler is not working correctly?
Whether you have a conventional or combi boiler, there are some common problems that you can identify yourself. Here is our simple list of symptoms that may indicate that your boiler is not running smoothly, and a more serious problem requires investigation.
Is your boiler using more gas than usual?
Energy bills vary depending on month to month usage, and you might not think twice about the fact that your gas bill has increased, but if your gas bill dramatically increases, this could indicate a problem as your boiler is using more gas than usual. If you are experiencing a gas safety emergency, call 0800 111 999.
Is your boiler unusually noisy?
If you’ve noticed that your boiler is unusually noisy, it could be a sign of a problem. Banging, whistling, or gurgling noises can indicate various problems such as air in the system, low water pressure, a faulty pump or ‘kettling’, which is a build-up of limescale in the system. Kettling can be easily treated with a descaler but this problem needs to be addressed quickly to avoid causing long-term damage to the boiler.
Noises from pipes or radiators can usually be resolved with a power flush. This process will cleanse your heating system and help to ensure even heating throughout the home and also maintain the warranty of your boiler.
Do you still have heat and hot water?
It may be a silly question, but it can be difficult to tell, especially in the summer months. You can’t always tell if your boiler or heating system is working properly just by looking at it. That’s why we recommend testing your boiler and heating system throughout the year. It’s especially important to use your heating during the winter, even on a low setting, to avoid the pipes freezing.
Does your property have cold spots or radiators that are not heating up?
If your property has cold spots or radiators that are not heating up, it could be a sign that your boiler is not functioning correctly.
Alternatively, it could be a blockage in your heating system. Cold patches in radiators are a common problem and usually the result of sludge or trapped air within the system.
Has the boiler’s pressure dropped?
Checking your boiler pressure gauge regularly is an important part of keeping your heating system in good shape. If the pressure drops below 1, your heating system will not function correctly. A low pressure gauge can be commonly caused by a water leak, a failing pressure relief valve or if the radiators have recently been bled.
If you notice that the pressure has dropped, don’t ignore it! Look for any visible leaks first and then fix them as soon as possible. If you can’t find anything or are unsure how to fix the problem on your own, contact us so we can help you out with a consultation or initial repair.
Does the boiler switch itself off?
This could indicate a pressure issue caused by a faulty pump, or blockage in the system that is restricting water flow. It’s important for the boiler to be able to maintain a steady pressure, so that it can provide consistent heat output.
How we can help
If you recognise the problems above or anything else that you believe is not normal, please get in touch and book a time slot. We have a team of experienced boiler engineers who can provide advice, repairs, and replacement of any type of boiler or heating system. In some cases, a completely new boiler installation may be required, but we will assess this at the time and recommend the best option for you. Our engineers are all Gas Safe registered in England and all work is covered by our 12 month workmanship guarantee.
Local Boiler Repair and Servicing
Our highly qualified registered engineers can deal with any emergency boiler breakdown. We have a 24/7 emergency service for homes with a 10 mile radius of Beccles. If you are located elsewhere in Suffolk or Norfolk, we guarantee to be with you within 48 hours.
To prevent boiler breakdowns or emergency repairs, we recommend an annual service. If you would like more information, visit our Gas or Oil boiler pages, or contact us for more information and a free no obligation quotation. Whatever the problem, you can rely on Amber Heating Solutions to fix it!
Gas Emergencies
To report a gas or carbon monoxide emergency, call 0800 111 999.
Our Commitment to you
Transparent and competitive prices – Where possible we will always quote upfront with a fixed price for boiler repairs. Sometimes, in the case of emergency boiler repairs, we do not have time to get exact pricing. In these circumstances an estimated figure will be provided. Our quotations always include parts and labour and there are no hidden costs. Emergency callouts have a minimum charge, quoted at the time you contact us.
Clear communication – We will always explain the work that we are doing and why it is necessary. We aim to provide the right solution for you, depending on your budget and circumstances. If there are multiple repair options, we will provide you with all the information so that you can make an informed decision.
On-time – We always provide a 4-hour appointment window, to prevent you wasting valuable time. In the unlikely event that this changes for unforeseen reasons, we will contact you as soon as possible with an updated time of arrival.
Aftercare – All of our work comes with our own one-year workmanship warranty, in addition to any manufacturer guarantees.
Friendly Service – All our staff are committed to providing the highest level of customer service and satisfaction. We’re a family run company and it’s important for us to maintain a personal touch with our customers. We aim to deliver the same consistent, friendly service every time, and our service is built on trust, high standards of workmanship and always putting the customer first. Many of our clients have found us through word of mouth and we’re very proud of our strong reputation.
Transparent and competitive prices
We believe in upfront pricing for most plumbing and heating work. However, in emergency situations where time is of the essence, we may provide estimated figures. Additionally, we offer free, no-obligation on-site consultations for medium and large projects, ensuring you receive accurate quotes.
Clear communication
It’s our priority to always communicate clearly and guide you through the work we’re undertaking. We’ll explain the reasons behind each step, allowing you to make informed decisions based on your budget and circumstances.
On-time service
We respect your valuable time. That’s why we provide a 4-hour appointment window, ensuring minimal disruption to your schedule. In the rare occurrence of any unforeseen delays, we’ll promptly inform you and provide an updated time of arrival.
Aftercare
Your satisfaction matters to us. In addition to any manufacturer guarantees, we provide our own one-year workmanship warranty. We stand by the quality of our work and ensure you receive the necessary support even after the project is completed.
Friendly service
All our staff are committed to providing the highest level of customer service and satisfaction. We’re a family-run company, and maintaining a personal touch with our customers is important to us. We also aim to deliver the same consistent, friendly service every time.
Peace of mind
Your peace of mind is invaluable to us. Rest assured, all our work is fully covered by public liability/indemnity insurance. We also conduct customer reviews after every project, allowing us to continuously improve and maintain our stellar reputation.
Service: Plumbing pipe repair
Positive: Professionalism, Quality
Great service and very reliable. I will be using them again for any new jobs/projects.
Excellent
Joe Stiddard-Jenkins
I have used this company twice now and have been completely both times. I will
definitely go back as and when required.
MichaelW-787
John arrived to sort out our leak very quickly and returned as promised to install the new valve. Friendly, experienced can-do people that are good to deal with.
Andrew Jackman
Professional and straight to the problem. Ordered the part and fixed promptly . What more could u ask. Used them for a while now on a few properties and haven’t been disappointed. Great price great service. I appreciate their help 100%. Needless to say the number is saved on my phone and will be using again.
John Vry
Amber heating have recently done some work for us and what can I say, what a fantastic service. I called expecting a delay with getting someone to work on our heating system. The very next day we had one of their experienced engineers in our house. All work was carried out in a Covid safe way with such an attention to detail. So happy to find a reliable heating company. Would recommend to anyone.
Bison EV
Quality workmanship. Well recommended
Andy Wales
Would recommend. 5 star +++
Called and arranged same day service as my boiler was failing to work. Asked for fix and service.
Excellent effective and thorough service checking and adjusting all equipment including boiler plus vents and safety equipment.
No push of parts or equipment renewal, even than an older boiler. Just professional and honest service.
Philip Crisp
So pleased with the service I’ve received from Amber Heating. I called Ally needing two boiler services and he carried these out super quick and kept me updated along the way. Wouldn’t hesitate to use Amber again.
Lizzy Spindler
Superb service, had them out earlier today and have a small issue and they are coming back out this evening.
What better service could you want.
Andy Wilson
Excellent service again from Amber phoned at 8.00 am regarding faulty boiler
Technician arrived later in after noon as planned system back in operation within 45 minutes
James Mcloughlin
Josh was absolutely 100% professional and helped me every step of the way with my over complicated air source heat pump when another local company let me down.
He explained everything, how to use it and he even set it up for me.
Highly recommended, thank you Josh!
Daniel N
Great service, well priced, professional and they fitted me in really quickly.
Rachel Engledew
Alister worked ceaselessly to discover what was the cause of the toxic smell in our en-suite and solved the problem. We cannot thank him enough for solving a problem that had blighted our lives for a number of years. Several well-known plumbers came to our property and failed to identify the source of the fumes. If there were ten stars we would use them all.
RobertB-946
I would highly recommend Amber heating. Always on time always polite and friendly and helpful Staff.
Always do an excellent job.
Thank you.
Christine McDaid
It’s not often you get a company that gives such great service and value, but Amber ticks all the boxes. Very friendly and very professional engineers. Will be using them on our next project next year.
Lee Anderson
